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| Siloization to Infomobilization - The Reward is Priceless - Nov 2009 |
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By Ignite ExcellencePublished November 9 2009FEATURE ARTICLE: Siloization to Infomobilization - The Reward is Priceless Recently, I was training high-stakes negotiation skills program to a group of Executive. They work during our discussions, one of the Executives piped up about a recent negotiation he had and how he decided towalk out of the negotiation because of the customer's persisting tactics. Just as I was about to ask about the nature of the tactics and whether they had used these tactics before, one of his colleagues announced "that customer always uses those tactics". I stopped in my tracks. It was obvious that these two individuals did not share customer intelligence. As a result, they could have lost a two million-dollar deal! Sign up here to receive your own copy of the Ignite Conversations newsletter and never miss an issue!
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