Ignite Conversations is Ignite Excellence's newsletter
published December 10 2010

In This Issue:
FEATURE ARTICLE: Villain to Victor - Victorious Presentation Techniques - Insights on Hon. John Wilkinson's HST Presentation
DEAR SUZANNE: Questions During Presentations - Is It Good or Bad?
IGNITE INSIGHT: tay Top of Mind - Sales Techniques to Avoid Losing Business to Competitors

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Ignite Conversations is Ignite Excellence's newsletter
published November 9 2009

In This Issue:
FEATURE ARTICLE: Siloization to Infomobilization - The Reward is Priceless
DEAR SUZANNE: Better the Devil you Know
IGNITE INSIGHT: Stay Top of Mind - Sales Techniques to Avoid Losing Business to Competitors

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Published in Consulting Engineers of Ontario Newsletter - November 2009

Recently, I was teaching a high-stakes negotiation skills program to a group of executive engineers. During our discussions, one of the executives piped up about a recent negotiation he had and how he decided to walk out because of the customer’s persisting tactics. Just as I was about to ask the nature of the negotiation, one of his colleagues announced, "That customer always uses those tactics."

Ignite Conversations is Ignite Excellence's newsletter
published September 28 2009

In This Issue:
FEATURE ARTICLE: Follow-up and Forge Forward
DEAR SUZANNE: Getting Calls Returned
IGNITE INSIGHT: The Early Bird Gets the Worm

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Published in Consulting Engineers of Ontario Newsletter - June/July 2009

So, the golfing season is in full swing again. Yelps of joy and frustration ring out once more across Ontario's fairways, greens and undergrowth as winter-honed intentions find their feet on the real deal - the course itself. Transitions from thought to practice seldom work out quite the way we intended, for better or for worse. The pros can make it look effortless, but as they will tell us, golf is a game that is anything but effortless. As with communication skills, this beast can never be tamed - there is always room for improvement. Ask Tiger.”